Terms and Conditions

1. Introduction

These Terms and Conditions ("Terms") govern your access to and use of the Olux Professional platform (pro.olux.lu) and all related services (collectively, the "Service") operated by Olux S.à r.l.-S ("Olux", "we", "us", or "our"), a company registered in Luxembourg with its registered office at 70a Rue de Luxembourg, L-8440 Steinfort, Luxembourg.

By creating an account, subscribing to a plan, or otherwise using the Service, you ("you", "your", or the "User") agree to be bound by these Terms. If you are using the Service on behalf of a business or legal entity, you represent that you have the authority to bind that entity to these Terms. If you do not agree with any part of these Terms, you must not use the Service.

2. Definitions

"Account" — the user account created by a professional to access and use the Service
"Listing" — any product, service, or offer published by a User on the Olux marketplace
"Subscription" or "Plan" — the paid or free tier selected by the User that determines the features and limits available
"Billing Cycle" — the recurring period (monthly or yearly) for which subscription fees are charged
"Boost" — a promotional feature that increases the visibility of a Listing for a limited duration
"Content" — any text, images, data, or other material uploaded, published, or transmitted through the Service by a User

3. Eligibility

The Service is available to businesses and professionals who are at least 18 years old and have the legal capacity to enter into a binding agreement. By using the Service, you confirm that all information you provide during registration is accurate, complete, and current. We reserve the right to request verification documents (e.g., business registration, VAT certificate) before activating certain features or plans.

4. Account Registration and Security

To use the Service, you must create an Account by providing your name, email address, and a secure password. You are responsible for:

Maintaining the confidentiality of your login credentials
All activities that occur under your Account, whether or not authorised by you
Notifying us immediately at [email protected] if you suspect unauthorised access to your Account

You may invite additional team members to your Account. The number of seats available depends on your Subscription plan. You are responsible for the actions of all team members added to your Account.

5. Service Description

Olux Professional is a marketplace platform that allows businesses to:

Create and manage a business profile visible to consumers on the Olux marketplace
Publish Listings for products and services
Receive leads and customer inquiries directed to their own store or contact details
Access analytics, team management, and other business tools
Benefit from automatic translation of Listings into supported languages

Olux does not act as a party to any transaction between Users and consumers. We are a platform provider and do not buy, sell, or deliver any products or services listed by Users. We reserve the right to modify, suspend, or discontinue any feature of the Service at any time, with reasonable notice where possible.

6. Subscription Plans and Pricing

6.1 Plans

Olux offers several Subscription plans, including a free plan with limited features and paid plans with additional capabilities. The features, limits, and pricing of each plan are described on our pricing page and may vary by industry. Pricing is subject to change; however, any price increase will not affect your current Billing Cycle and will be communicated at least 30 days in advance.

6.2 Billing Cycles

Paid plans are available on two Billing Cycles:

Monthly billing — charged at the standard monthly rate at the beginning of each month. No long-term commitment; you may cancel at any time effective at the end of the current Billing Cycle.
Yearly billing — charged annually at a discounted rate compared to the monthly price. Yearly plans represent a 12-month commitment (see Section 8 for cancellation terms).

All prices displayed on the website are exclusive of VAT unless stated otherwise. Applicable VAT will be added at checkout based on your location and VAT status.

6.3 Free Plan

The free plan allows you to create an Account, set up your business profile, and publish a limited number of Listings at no cost. The free plan may have restrictions on features such as the number of Listings, images per Listing, team seats, and access to analytics. We reserve the right to modify the limits and features of the free plan at any time.

7. Payments

7.1 Payment Methods

Payments are processed through our third-party payment provider. We accept the payment methods displayed at checkout. You must provide valid and up-to-date payment information. Olux does not store your full credit card details.

7.2 Automatic Renewal

All paid Subscriptions renew automatically at the end of each Billing Cycle unless cancelled before the renewal date. For monthly plans, renewal occurs each month. For yearly plans, renewal occurs annually. You will be charged the applicable rate at the time of renewal.

7.3 Failed Payments

If a payment fails, we will notify you and may retry the charge. If payment remains unsuccessful after multiple attempts, we may suspend your Account and take your Listings offline until the outstanding balance is settled. Continued non-payment may result in account termination.

7.4 Invoicing

An invoice will be issued for each payment and made available in your Account dashboard. Invoices include all legally required information for VAT purposes.

8. Upgrades, Downgrades, and Cancellations

8.1 Upgrades

You may upgrade your Subscription plan at any time. Upgrades take effect immediately. When upgrading, you will be charged a prorated amount for the remainder of the current Billing Cycle based on the difference between your current plan and the new plan. Subsequent Billing Cycles will be charged at the full rate of the new plan.

8.2 Downgrades

You may downgrade your Subscription plan at any time. Downgrades take effect at the start of the next Billing Cycle; you will retain access to the features of your current plan until then. No refund or credit is issued for the remaining period of the current Billing Cycle. If your current usage exceeds the limits of the lower plan (e.g., number of Listings, team seats, or images), you will be required to reduce your usage before the downgrade can take effect. Listings or features that exceed the new plan's limits may be automatically taken offline.

8.3 Cancellation of Monthly Plans

Monthly Subscriptions can be cancelled at any time through your Account settings. Upon cancellation, your plan remains active until the end of the current monthly Billing Cycle. After that date, your Account will be downgraded to the free plan (if available) or deactivated. No refunds are issued for partial months.

8.4 Cancellation of Yearly Plans

Yearly Subscriptions benefit from a discounted rate compared to the monthly price. By choosing a yearly plan, you commit to a 12-month term. You may cancel a yearly plan at any time; however, the following conditions apply:

Discount payback — If you cancel before the end of the 12-month commitment, you must pay back the discount you received. This means the months already used will be recalculated at the standard monthly rate, and the difference between what you paid (yearly discounted rate) and what you would have paid (monthly rate) will be invoiced.
One-month notice period — Cancellation requires a minimum of one calendar month's notice. Your plan will remain active for one full month after you submit the cancellation request, and you will be charged for that final month at the standard monthly rate.
Example — If you subscribed to a yearly plan and cancel after 5 months, you will be charged: (a) the difference between 5 months at the monthly rate and 5 months at the yearly rate (discount payback), plus (b) one additional month at the monthly rate (notice period). After the notice period, your Account will be downgraded to the free plan or deactivated.

At the end of a yearly term, the Subscription renews automatically for another year unless cancelled at least 30 days before the renewal date.

8.5 Effect of Cancellation

Upon cancellation and expiration of the remaining active period:

All your Listings will be taken offline and will no longer be visible on the Olux marketplace
Premium and featured boosts will expire and will not be refunded
Access to paid features (analytics, team seats, custom shop, etc.) will be revoked
Your Account and data will be retained for 12 months, during which you can reactivate by subscribing to a new plan
After 12 months of inactivity, your Account and associated data may be permanently deleted in accordance with our Privacy Policy

9. Boosts and Promotional Features

Certain plans include Boosts that temporarily increase the visibility of a Listing:

Premium Boosts — promote a Listing to premium placement for 14 days
The number of Boosts included depends on your Subscription plan
Boosts are allocated per Billing Cycle and do not roll over to the next cycle if unused
Boosts cannot be transferred between Listings once activated
No refunds are issued for unused or partially used Boosts

10. User Content

10.1 Ownership

You retain ownership of all Content you upload or publish through the Service. By publishing Content on Olux, you grant us a non-exclusive, worldwide, royalty-free licence to use, display, reproduce, translate, and distribute your Content solely for the purpose of operating and promoting the Service and the Olux marketplace.

10.2 Content Standards

You are solely responsible for the Content you publish. All Content must comply with applicable laws and must not:

Be false, misleading, or deceptive
Infringe on any third party's intellectual property, privacy, or other rights
Contain illegal, harmful, threatening, abusive, defamatory, or discriminatory material
Promote counterfeit, stolen, or prohibited goods or services
Contain malware, spam, or automated data collection mechanisms

10.3 Content Moderation

We reserve the right to review, edit, refuse, or remove any Content that violates these Terms or that we consider inappropriate, at our sole discretion and without prior notice. Repeated violations may result in Account suspension or termination.

11. Automatic Translation

Olux automatically translates Listing titles and descriptions into the supported languages on the platform. Translations are generated by automated systems and may not be perfectly accurate. You are encouraged to review translated content where possible. Olux is not liable for any errors, misunderstandings, or losses arising from automatically translated content.

12. Prohibited Conduct

When using the Service, you agree not to:

Violate any applicable law, regulation, or third-party rights
Create multiple Accounts for the same business to circumvent plan limits
Use the Service to distribute spam, phishing, or unsolicited communications
Attempt to gain unauthorised access to the Service, other accounts, or our systems
Scrape, crawl, or use automated tools to extract data from the platform without permission
Interfere with or disrupt the integrity or performance of the Service
Resell, sublicense, or commercially exploit the Service without our prior written consent
Manipulate search rankings, reviews, or Boost placements through deceptive means

13. Intellectual Property

The Service, including its design, logos, software, text, and all other materials (excluding User Content), is the property of Olux and is protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or create derivative works from any part of the Service without our prior written consent.

14. Service Availability

We strive to maintain the Service available at all times but do not guarantee uninterrupted or error-free access. The Service may be temporarily unavailable due to scheduled maintenance, updates, or circumstances beyond our control (including but not limited to force majeure events, internet outages, or third-party service failures). We will make reasonable efforts to provide advance notice of planned downtime.

15. Limitation of Liability

To the maximum extent permitted by applicable law:

Olux provides the Service "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
Olux shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of revenue, profits, data, business opportunities, or goodwill, arising from or related to your use of the Service.
Our total aggregate liability for any claims arising from or related to these Terms or the Service shall not exceed the total fees paid by you to Olux during the 12 months preceding the event giving rise to the claim.
Olux is not responsible for any transactions, disputes, or interactions between Users and consumers. Any sale, service, or agreement formed through the marketplace is solely between the User and the consumer.

16. Indemnification

You agree to indemnify, defend, and hold harmless Olux, its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including legal fees) arising from: (a) your use of the Service; (b) your Content; (c) your violation of these Terms; or (d) your violation of any rights of a third party.

17. Suspension and Termination

17.1 By Olux

We may suspend or terminate your Account and access to the Service immediately, without prior notice, if: (a) you breach any provision of these Terms; (b) you fail to pay outstanding fees; (c) your Content violates our guidelines or applicable law; (d) we are required to do so by law; or (e) we reasonably believe your Account poses a security risk or is being used fraudulently. Where possible, we will notify you of the reason for suspension and provide an opportunity to remedy the issue.

17.2 By You

You may close your Account at any time through your Account settings or by contacting us. Closing your Account does not relieve you of any outstanding payment obligations, including those arising from yearly plan cancellations as described in Section 8.4.

18. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the Grand Duchy of Luxembourg, without regard to its conflict of law provisions. Any disputes arising from or in connection with these Terms shall be submitted to the exclusive jurisdiction of the courts of Luxembourg City, Luxembourg. Before initiating legal proceedings, you agree to attempt to resolve any dispute informally by contacting us at [email protected].

19. Changes to These Terms

We reserve the right to modify these Terms at any time. If we make material changes, we will notify you at least 30 days in advance via email or through a prominent notice on the Service. Your continued use of the Service after the effective date of the revised Terms constitutes your acceptance of the changes. If you do not agree to the updated Terms, you must stop using the Service and cancel your Subscription.

20. Miscellaneous

Entire Agreement — These Terms, together with our Privacy Policy and Cookies Policy, constitute the entire agreement between you and Olux regarding the Service.
Severability — If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.
Waiver — Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.
Assignment — You may not assign or transfer your rights or obligations under these Terms without our prior written consent. Olux may assign its rights and obligations without restriction.
Force Majeure — Olux shall not be liable for any delay or failure to perform resulting from causes beyond our reasonable control, including but not limited to natural disasters, war, terrorism, pandemics, strikes, government actions, internet or infrastructure failures.
Language — These Terms are drafted in English. In the event of any discrepancy between the English version and any translated version, the English version shall prevail.

21. Contact Us

If you have any questions or concerns about these Terms, please contact us at:

Olux S.à r.l.-S

70a Rue de Luxembourg, L-8440 Steinfort, Luxembourg

Email: [email protected]